Shipping policy

Shipping Policy

Processing Time:

Orders are typically processed and shipped within 1-3 business days, excluding weekends and holidays. Please note that processing times may be longer during peak seasons or sales events.

Shipping Methods: 

We offer standard shipping options, including Royal Mail, Evri and DPD, with estimated delivery times of 2 to 5 business days. Expedited shipping options are also available for an additional fee.

Shipping Rates:

Shipping rates are calculated based on the weight of the order and the destination. Customers can view the shipping costs at checkout before completing their purchase.

International Shipping:  

We currently offer international shipping to select countries. International orders may be subject to customs duties, taxes, or other fees determined by the destination country. Customers are responsible for any additional charges related to international shipping.

Order Tracking: 

Once your order has been shipped, a tracking number will be provided via email. You can track the status of your shipment using the tracking number and the carrier's website.

Shipping Delays:

While we make every effort to ensure timely delivery, please note that shipping delays may occur due to unforeseen circumstances such as weather conditions, carrier delays, or other factors beyond our control. We will communicate any significant delays to customers promptly.

Delivery Issues:

If your order is lost, stolen, or damaged during transit, please contact our customer support team as soon as possible. We will assist in filing a claim with the carrier and arranging for a replacement or refund.

Change of Address:  

Customers should ensure that their shipping address is entered correctly at checkout. In the event of an incorrect address, please contact us immediately to update the information before the order is shipped.

Contact Us:  

If you have any questions or concerns regarding shipping, please contact our customer support team at info@mint-looks.com. We are here to assist you with any shipping-related inquiries.